Delivery

• Afghanistan (unable to ship here since 16.08.2021)
• Ascension Islands & St Helena - We have been notified that air transportation to Ascension Island & St Helena is greatly reduced. Unfortunately, given the location of the countries, there is no viable alternative. We can continue to send mail but there will be significant delays in the delivery of all products. Please note that mail to the Falkland Island is not affected. The situation is likely to be ongoing until Airport/runway rebuilding work is complete.
• Australia - The movement of items into Australia continues to be subject to airfreight supply and performance difficulties which is resulting in the delivery standards currently being outside the current advertised delivery specification
• Belarus
• Canada - Canada Post have advised that mail delivery operations have been affected in multiple regions of Ontario and Quebec due to snow and freezing rain. Power outages have affected cargo handover processes at the airport which will affect mail processing and as such delays may be experienced. 
• Ireland - Royal Mail service to Ireland is operating as normal. However, items that require the payment of import taxes by the recipient may take longer to be delivered as payment is required before items are released from Irish customs.
• Israel - Israeli Post have advised that interruptions and delays in the distribution of all mail types may be experienced in the South of the country due to an ongoing security situation
• Italy - Poste Italiane have informed us that a 24 hour strike has been called for the 21st April by Unions of the Airport Handlers and all other Airport personnel. Disruption is expected and delays are likely to be observed during and immediately after the strike
• Kiribati - Connecting flights to Kiribati have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.
• Libya (unable to ship here since July 2014)
• Malawi - Malawi Post have advised that Cyclone Freddy has hit the Southern Region with very strong winds, floods and landslides. Many businesses have closed and infrastructure has been severely affected. A situation of force majeure has been declared and delays are to be expected throughout this period
• Malta - Items manually processed through customs will see delays
• Moldova - Due to the situation in neighbouring Ukraine, Royal Msil have been advised that Moldovan airspace is closed. An alternative transit route is in place for Moldova. However as this is a non-direct route, please be advised that there may be short delays to the delivery of your item.
• New Zealand - All international inbound/outbound mail handling and processing is affected as extreme flooding and road closures into and out of Auckland have impacted NZ Post’s ability to transport mail and complete deliveries in many areas. As a result, delays should be expected. NZ Post have informed Royal Mail that a national state of emergency was lifted on the 3rd March with a number of areas now in the recovery stage. Local states of emergency were lifted in the Hawkes Bay and Tairawhiti regions on the 14th March however infrastructure damage remains and this will impact NZ Post’s ability to transport mail and complete deliveries in some areas. As a result, delays may still be experienced.
• Norway - Postnord have advised us that the national strike which began on the 17th April has now ended. Some delays may still be experienced during this period whilst any potential backlog is cleared
• Peru - Peruvian Post has informed that the civil unrest and protests have now ceased. Delays may still be experienced during the period of recovery and associated activities
• Russia - We are still despatching postal items to Russia. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward.
• Samoa - Samoa Post has updated that there is currently only one flight per week to and from New Zealand on which Samoa Post can send and receive mail. All items are subject to a three-days quarantine before being processed and delivered. As result, Samoa Post has advised that delays are to be expected.
• Singapore - Singapore Post has updated that restrictions remain in place to limit spread of COVID-19. Signatures are not collected at delivery, items of letter box size will be deposited in letter box, and items larger than letter-box size, will be delivered to parcel locker stations (POP stations), post offices or collection points for collection by the addressee.
• Somalia (unable to ship here since October 1991)
• Syria (unable to ship here since December 2012)
• Turkey - Turkish Post has informed that two large earthquakes have hit the Southern and South Eastern regions of the country on the 6th February and a state of emergency has been declared. This will severely impact mail operations and delays are to be expected across all affected areas
• Tuvalu - Connecting flights to Tuvalu have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.
• Ukraine - Royal Mail continue to make regular mail despatch to Ukraine transiting via their Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. The attacks on the power grid and local energy facilities are necessitating rolling power cuts lasting from one to four hours. In some cases, following a direct missile strike, power may be cut off for several days in certain areas. In areas without active hostilities, all Ukrposhta post offices will remain open. In places with up to 24 hours power outage, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there may be delays. Therefore, delays should continue to be expected for items destined to Ukraine until further notice.
• Ukraine - Crimea & Sevastopol Regions (unable to ship here since 2014)
• Vanuatu - Vanuatu Post have advised that a State of Emergency has been declared for the whole country in the wake of two cyclones which have struck the country. The state of emergency is expected to last for at least 6 months. Postal operations will continue throughout but delays should be expected
• Yemen (unable to ship here since March 2015)

More Info

Please be aware that the above delivery times are just estimates and can sometimes take longer during busy times. Please also take into account that the above times are not inclusive of the 48 hours it can take to dispatch your order. We do not provide money-back guarantees for parcels that take longer than usual.

DPD

Please note DPD do have surcharges for remote areas and overseas: